Cancellation Policy

Cancellation Policy

This document is an electronic record in terms of the Information Technology Act, 2000 of India (including any amended versions or replacements thereof and any Rules framed thereunder) and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system which does not require any physical or digital signatures and is being published in accordance with the Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing of rules and regulations, privacy policy and terms of use for access or usage of websites and applications for mobile and handheld devices.

Your use of the website (the “Website”) and the corresponding application for mobile and handheld devices (the “App”) (together, the “Platform”) for browsing our offerings and / or for transacting thereon constitutes a binding contract with Ritsworld Business Solutions Private Limited, a private company with limited liability, duly constituted under the Companies Act 2013, with CIN [insert CIN] and PAN [insert PAN], having its registered office at No. 3, 20th Main Road, Koramangala Industrial Layout, Bengaluru, Karnataka, PIN 560034 (“”) and signifies your agreement to be bound by all of the terms and conditions appearing in this Payments & Cancellation Policy and other djfresh policies, including but not limited to the Terms of Use, Privacy Policy and any and all other policies appearing on the Platform, which are hereby incorporated herein by reference. Please read these Payments & Cancellation Policy carefully before you use the services. If you do not agree to this Payments & Cancellation Policy, you must not use the services on the Platform, and we request you to stop using the Website and uninstall the App. By installing, downloading or even merely using the Platform, you are contracting with djfresh and you signify your acceptance to the Payments & Cancellation Policy and other djfresh policies as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the services, and create a legally binding arrangement to abide by the same.

Terms capitalized herein but not defined shall have the same meaning as ascribed to them in the other djfresh policies, including without limitation the Terms of Use and Privacy Policy appearing in the Platform.

Nothing contained herein shall be construed to contradict or override anything contained in any of the other djfresh policies, including without limitation the Terms of Use and Privacy Policy, appearing in the Platform. In case there is a contradiction, the interpretation of djfresh regarding the same shall be final and binding.


Payments & Cancellations Policy

  1. Bookings and Financial Terms:
    • The Platform allows you to place food order bookings and we will, subject to the terms and conditions set out herein, enable delivery of such order to you.
    • We do not own, sell, resell on our own and/or do not control the Merchants or the related services provided in connection thereof. You understand that any order that you place shall be subject to the terms and conditions set out in this Payments & Cancellations Policy including, but not limited to, product availability and delivery location serviceability.
    • As a general rule, all food orders placed on the Platform are treated as confirmed.
    • However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention.
    • In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order as informed by the Merchant. Please note change or confirmation of the order shall be treated as final. It is clarified that we reserve the right to not process your order in the event you are unavailable on the phone at the time we call you for confirming the order and in such event the provisions of the cancellation and refund policy below shall be applicable.
    • All payments made against the purchases / Services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit or debit card or cash at the time of delivery. You understand, accept and agree that the payment facility provided by us is neither a banking nor financial service but we are merely a facilitator providing an electronic, automated online electronic payment system, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks, on behalf of the Merchants. Further, by providing payment facility, djfresh is neither acting as a trustee nor in a fiduciary capacity with respect to the transaction or the transaction price.
    • You acknowledge and agree that we act as the Merchant’s payment agent for the limited purpose of accepting payments from you on behalf of the Merchant. Upon your payment of amounts to us, which are due to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts, to the Merchant. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for order bookings made using the Platform.
    • You agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu listing for the particular Merchant. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.
    • In connection with your order, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. You agree to pay us for the order placed by you on the Platform, in accordance with these Terms, using of the methods described herein. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking.
    • The final tax bill will be issued by the Merchant to the Buyer along with the order and we merely collect the payment on behalf of such Merchant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant. djfresh holds no responsibility for the legal correctness / validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant.
    • The prices reflected on the Platform are determined solely by the Merchant and are listed based on Merchant’s information. Very rarely, prices may change at the time of placing order due to Merchant changing the menu price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond control.

Disclaimer: Prices on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel such your order(s).

  • The Merchant shall be solely responsible for any warranty / guarantee of the food products sold to you and in no event shall it be the responsibility of djfresh.
  • The transaction is bilateral between the Merchant and Buyer and therefore, djfresh is not liable to charge or deposit any taxes applicable on such transaction.
  1. Cancellations:
    • As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, djfresh shall have the right to donate the contents of your order to a charity of its own choice. In case of cancellations for reasons attributable to djfresh or a Merchant, djfresh shall provide you a free meal of equivalent value on the next working day.
    • In the unlikely event of an item in your order becoming unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to get a replacement meal of equivalent value on the next working day.
    • We reserve the sole right to cancel your order in the following circumstances:
      • in the event your designated address falls outside the delivery zone offered by us;
      • failure to contact you by phone or email at the time of confirming the order booking;
      • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
      • unavailability of all the items ordered by you at the time of booking the order.
  1. Replacement Meals:
    • You shall be entitled to a replacement meal only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
      • your order packaging has been tampered or damaged at the time of delivery;
      • your order has been cancelled by us or the Merchant due to unavailability of the items you ordered for at the time of booking;
      • you have received food that is undercooked, spoiled, tainted or contaminated.
    • The decision to issue replacement meals shall be at our sole discretion and shall be final and binding.
    • In case of payment at the time of delivery, you will not be required to pay for:
      • orders where the packaging has been tampered or damaged by us;
      • any wrong order being delivered; or
      • if there are items missing from your order at the time of delivery.